The UK's Largest Customer Review Website for the Property Industry
London, NW11
1.6/5, 19 Reviews
16% Recommended
57% sales valuation accuracy
0% letting valuation accuracy
60% sales fee satisfaction
63% letting fee satisfaction
No Description Found
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 57% | 60% | £240,000 | £450,000 |
| Lettings | 0% | 63% | £975 | £1,000 |
Address
Freshwater Property Management
Vivian House
166 Hampsted Way, London, Greater London
NW11 7YE
020 8455 4685
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Freshwater Property Management Branches (View All 5)
These horrendous crooks ...
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1 Star Review
By : 'Amanda'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NW4
7 Nov 2023
People found this helpful5
These horrendous crooks evicted an 80 year old single female family member. There were arrears on the rent left from her late husband which she offered to pay in full but they evicted her anyway with 48 hours notice. This flat had been her home for over 20 years. As I write this she is... Read Full Review
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These horrendous crooks evicted an 80 year old single female family member. There were arrears on the rent left from her late husband which she offered to pay in full but they evicted her anyway with 48 hours notice. This flat had been her home for over 20 years.
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Amanda Mac said about Freshwater Property Management
Services : Letting( As a Tenant )Date: 7th Nov 2023
These horrendous crooks evicted an 80 year old single female family member. There were arrears on the rent left from her late husband which she offered to pay in full but they evicted her anyway with 48 hours notice. This flat had been her home for over 20 years.
As I write this she is laying in hospital after heart problems undoubtedly caused by this stress. Absolutely disgusting.
Throughout her tenancy the flat has been neglected by them - nothing has been repaired or updated. They are just greedy, calculated people and need to be avoided.
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**It is with no ...
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1 Star Review
By : 'NP'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NW4
6 Feb 2020
People found this helpful6
** It is with no exaggeration that I say that even 1 star is far too generous to rate my overall experience with ** and in part Freshwater Property Management. It is a constant struggle to get in touch with her as she seems to always be away from her desk or not in the office. When you... Read Full Review
Comments (0)**
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NP said about Freshwater Property Management
Services : Letting( As a Tenant )Date: 6th Feb 2020
**
It is with no exaggeration that I say that even 1 star is far too generous to rate my overall experience with ** and in part Freshwater Property Management.
It is a constant struggle to get in touch with her as she seems to always be away from her desk or not in the office.
When you have the rare opportunity to speak with her you are met with a condescending and appalling attitude.
I have lost count of how many times she has raised her voice at me over the phone purely as a result of questioning her on 'information' she provides, which in many cases has not been in line with current legislation.
if you are thinking of renting a property and you know ** will be your agent RUN!
The constant battle and grotesque behaviour is not worth it!!
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a ...
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1 Star Review
By : 'SB'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NW4
5 Oct 2019
People found this helpful2
Before having dealt with * we had an incredibly helpful agent who whenever i needed her would respond to emails and calls. However, having to deal with * is becoming increasingly frustrating and difficult. She does not respond to emails and when you call she is aggressive, dismissive and... Read Full Review
Comments (0)Before having dealt with * we had an incredibly helpful agent who whenever i needed her would respond to emails and calls.
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SB said about Freshwater Property Management
Services : Letting( As a Tenant )Date: 4th Oct 2019
Before having dealt with * we had an incredibly helpful agent who whenever i needed her would respond to emails and calls.
However, having to deal with * is becoming increasingly frustrating and difficult.
She does not respond to emails and when you call she is aggressive, dismissive and unprofessional.
I am actually shocked at her behaviour, she should not be working in property management. Freshwater need to take note of the negative reviews about 8n and take action!
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Car parking ...
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1 Star Review
By : 'Daisy'
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : TQ1
19 Jun 2019
People found this helpful4
They own property to rent in St Marychurch road in Torquay Devon. They rent out around 8 retail outlets, the problem is that there is no car park for these property's. Sainbury's has parking for 8 only. This area is now being used as a general car park, and people are parking on... Read Full Review
Comments on Agent Fees
I have no idea.
Comments (0)They own property to rent in St Marychurch road in Torquay Devon.
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Daisy said about Freshwater Property Management
Services : Letting( Property Management )Date: 18th Jun 2019
They own property to rent in St Marychurch road in Torquay Devon.
They rent out around 8 retail outlets, the problem is that there is no car park for these property's. Sainbury's has parking for 8 only. This area is now being used as a general car park, and people are parking on the side pavement there, and people are unable to pass through the pathway. There have been quite a few hit and miss accidents because of the drivers of these cars which drive quite fast in this area, if anyone gets killed this company will be sued for thousands of pounds.
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corruption ...
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1 Star Review
By : 'scammed'
Services : Property Management
Sold price : £258
Would you recommend ? : No
Postcode : NW11
9 May 2019
People found this helpful5
FIRE HAZARD IN THIS BUILDING AND SQUATTERS !! next Grenfell tower ?? - criminal negligence ? If you want to collaborate contact me on: rainmakerproperties@icloud.com They did "major external works" in 2014, and charged us £305k for work, £49k for professional services, 7000... Read Full Review
Comments on Agent Fees
Extremely bad
Comments (2)FIRE HAZARD IN THIS BUILDING AND SQUATTERS !!
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scammed said about Freshwater Property Management
Services : Property Management( )Date: 8th May 2019
FIRE HAZARD IN THIS BUILDING AND SQUATTERS !!
next Grenfell tower ?? - criminal negligence ?
If you want to collaborate contact me on: rainmakerproperties@icloud.com
They did "major external works" in 2014, and charged us £305k for work, £49k for professional services, 7000 managing fees (or mismanagement fees).
Yet they did not even manage to fix the lock for the external door, (the door to the entrance of the building, 2nd entrance ) which had been broken for a decade now !!
This is a serious fire hazard ! This could be the next Grenfell tower.
If this handle gets misplaced, and there is a fire - nobody is going to come out alive from this building !! Because its not possible to open the door without the handle !!
I just tried it again on 30/3/19 !!
Same story 10 years !
I know, they will say there is fire exit at the back, but if there is a fire, and i will run up to the 3rd floor to get out of the kitchen, I somehow don't think I am going to make it.
Pictures enclosed of the door and the broken handle which falls once you touch it!
It did fall, and I tried to open the door to get out, but I couldn't !! I was locked in!!!
What external works did they do for £349000 ??
They could not even manage to fix the external door handle and a proper lock ?!!!
We really would like to know, what they have done for £ 349000, and what work had been done to justify such a huge expense for such a small building.
2. With relation to Kandler's complaint about leak to the floor below,
I enclosed the surveyor's report which shows that water had been leaking into our flat from the roof, for years now, and sometimes so bad that it goes 2 floor down!!!
there is dump in the walls and stain marks on the ceiling.
I will also mention that Freshwater also refused to allow access to the building surveyor to inspect the roof !
And Mr Kandler had manage to intimidate one building surveyor, after I paid him,
he also did not forget to mention to that surveyor "what a horrible person I am".
This is Mr Kandler's "system", he tries to discredit witnesses in order to win,
anything goes with him, obstruction of justice, intimidating witnesses, Lying in court, not allowing witnesses to talk to us, which is essential to our defences and/or counterclaims,
against his false allegations. That is how he builds a case, by intimidating witnesses, and distorting facts.
He had done so in 2016 as well, When there was leakage from our floor to the floor downstairs, he did not allowed the tenants from the flat below to talk to us, To even tell us whether the leak had stopped or not, and also in 2013 instructed Exelsoir not to talk to us and not to give us any information "because we have been to court".
November 2013 - Huge flooding from the roof into our flat which went to The floor below, flat 19 as well - he ordered Excelsoir - who took 3 weeks to find and fix the problem, Not to speak to us !!
DEAR LESSEES /TENANTS
JUST TO LET YOU KNOW, THAT THIS BUILDING IS NOT SAFE.
IN 2014 WE WERE CHARGED £ 349000 !!!FOR EXTERNAL WORKS, + £ 7000 MANAGEMENT FEE (MISMANAGEMENT FEE).
YET - THE ENTRANCE DOORS TO THE BUILDING HAVE NEVER BEEN SECURED!!
ANYONE CAN ENTER THE BUILDING BY SWIPING A CARD THROUGH THE ENTRNCE DOOR AND BREAK INTO
YOUR HOME !!
SQUATTERS HAVE BEEN BREAKING INTO THE TOP FLOOR
FLATS WHEN THEY ARE EMPTY !!
BECAUSE THEY CAN !!
THEY ENTER INTO THE BUILDING -
UNITERRUPTED !!!
2ND ENTRANCE - THE HANDLE FROM INSIDE THE MAIN DOOR KEEPS FALLING OUT/DOWN - THIS HAD BEEN GOING ON FOR THE LAST 10 YEARS !! YET £349000 WAS NOT ENOUGH TO FIX THAT, AND TO SECURE ALL 4 ENTRANCES TO THE BUILDING !!
WHEN I TRIED TO COME OUT OF THE BUILDING, I TRIED PULLING THE DOOR WITHOUT THE HANDLE, AND FOUND MYSELF LOCKED IN !!!
IF THERE WAS A FIRE, I WOULD NOT HAVE HAD TIME TO RUN BACK INTO THE FLAT, IN ORDER TO GO OUT THROUGH THE BACK DOOR !
IF THERE WAS A FIRE NOBODY IS GOIGN TO COME OUT OF THE BUILDING ALIVE .
THIS COULD BE THE NEXT GRENFELL TOWER !
We got a video and pictures to show how anybody can enter the building uninterrupted ! through the main entrance door to all 4 entrances.
Btw, I checked with Brad what the charge to put a new lock safe loveWith talkies,
£250 Per door ! That is total of £1000 !!for all 4 entrances, to gurantee that squatters cannot go in.
With £349000 for external works, they could not do this to keep the lessees and their tenants safe ?
Also Person, PES security locks, quoted me same amount 250 per door, this is the
highest security possible, you cannot cut those keys anywhere apart for through
PES ( we got those locks and keys in Eagle Lodge).
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By : Rachel Hobdell
9 May 2019We are now taking Freshwater to civil fraud litigation, any building can join in with us. If you want to join in Please email me at :...
Rude unprofessional and ...
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1 Star Review
By : 'Berish'
Services : Letting( As a Owner )
Sold price : £240000
Would you recommend ? : No
Postcode : N16
6 Jan 2019
People found this helpful6
Maureen is the rudest property manager i have ever come across. From my first conversation with her it is obvious she is inexperienced in her field. I work for a pm company too and she is an example of why our industry is falling rapidly and we have a bad reputation in the media. How can a company... Read Full Review
Comments on Agent Fees
Terrible
Comments (1)Maureen is the rudest property manager i have ever come across. From my first conversation with her it is obvious she is inexperienced in her field. I work for a pm company too and she is an example of why our industry is falling rapidly and we have a bad reputation in the media. How can a company employ someone who doesn't have a clue about Section 20?? The government needs to regulate the industry as soon as possible so illiterate, unprofessional liars like Maureen are kicked out of the industry.
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Berish said about Freshwater Property Management
Services : Letting( As a Owner )Date: 6th Jan 2019
Maureen is the rudest property manager i have ever come across. From my first conversation with her it is obvious she is inexperienced in her field. I work for a pm company too and she is an example of why our industry is falling rapidly and we have a bad reputation in the media. How can a company employ someone who doesn't have a clue about Section 20?? The government needs to regulate the industry as soon as possible so illiterate, unprofessional liars like Maureen are kicked out of the industry.
Its pretty obvious some people have been told to write a good review here on Maureen's behalf. Pathetic!
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By : Anti Freshwater Residents Association
14 Mar 2019Hello, I represent a Residents Association whose members have also had awful experiences at the hands of Freshwater. The company has showed us complete contempt and disregard concerning our...
Hi, I have been 7 years with ...
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5 Star Review
By : 'Djazia'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E10
9 Mar 2018
People found this helpful2
Hi, I have been 7 years with freshwater and I never had any problems.i did move house one month ago with the help of Maureen Arthur I moved in one week to a very nice flat fully refurbished with new carpet new kitchen a nice bathroom I'm so so happy and all the thanks for Maureen bless her... Read Full Review
Comments on Agent Fees
Good
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Djazia biad said about Freshwater Property Management
Services : Letting( As a Tenant )Date: 9th Mar 2018
Hi, I have been 7 years with freshwater and I never had any problems.i did move house one month ago with the help of Maureen Arthur I moved in one week to a very nice flat fully refurbished with new carpet new kitchen a nice bathroom I'm so so happy and all the thanks for Maureen bless her vet helpful and friendly bless you Maureen A++++
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I have e mailed Jemma Berry ...
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1 Star Review
By : 'Terence'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : N20
6 Dec 2017
People found this helpful8
I have e mailed Jemma Berry now 5 times. She never replies and apart from her rudeness, I find it so unprofessional and not acceptable in business in 2017. I am a superb leaseholder of Freshwatee for 20 years, always looking after their properties and general... Read Full Review
Comments (1)I have e mailed Jemma Berry now 5 times. She never replies and apart from her rudeness, I find it so unprofessional and not acceptable in business in 2017.
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Terence Lazar said about Freshwater Property Management
Services : Letting( As a Tenant )Date: 6th Dec 2017
I have e mailed Jemma Berry now 5 times. She never replies and apart from her rudeness, I find it so unprofessional and not acceptable in business in 2017.
I am a superb leaseholder of Freshwatee for 20 years, always looking after their properties and general being.
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By : Hilary
14 Jun 2021The swathe of negative feedback I’m reading on here chimes exactly with my own experience as someone who rents one of their properties. Needs -even if of a desperate nature , like severe...
I've been with Freshwater for ...
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5 Star Review
By : 'Miro'
Services : Property Management
Would you recommend ? : Yes
Postcode : E107
29 Mar 2017
People found this helpful1
I've been with Freshwater for the last 3 years. We have had few problems in the property and they were always fixed professionally and in a timely manner. Maureen is very friendly and helpful - a pleasure to deal with. I'm happy tenant with best landlords I've ever have... Read Full Review
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Miro said about Freshwater Property Management
Services : Property Management( )Date: 28th Mar 2017
I've been with Freshwater for the last 3 years. We have had few problems in the property and they were always fixed professionally and in a timely manner. Maureen is very friendly and helpful - a pleasure to deal with. I'm happy tenant with best landlords I've ever have had.
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I have been a Tennant with ...
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4 Star Review
By : 'miss'
Services : Letting( As a Tenant )
Rent PCM : £975
Would you recommend ? : Yes
Postcode : E10
22 Mar 2017
People found this helpful2
I have been a Tennant with freshwater for the last 7 yrs we had damp in the back room a crumbling wall in front room needed new windows front and back door. Since Maureen started I did one phone call to her telling her the problems with the property. Maureen was down at my property with James the... Read Full Review
Comments (1)Was this helpful?:
miss woolcott said about Freshwater Property Management
Services : Letting( As a Tenant )Date: 22nd Mar 2017
I have been a Tennant with freshwater for the last 7 yrs we had damp in the back room a crumbling wall in front room needed new windows front and back door. Since Maureen started I did one phone call to her telling her the problems with the property. Maureen was down at my property with James the builder. They measured and looked at everything that needed doing. Well I am soooooo pleased to say the work has been done and looks really GD. All it took was one phone call and Maureen came down. Brilliant sooooo happy 😊. THANKYOU MAUREEN ARTHUR X
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By : Yvonne I.
4 Apr 2018PLEASE READ THIS BEFORE : These comments are clearly spams. They are all regarding M. Arthur however the name : Djazia Biad comes on 3 reviews despite "By: miss woolcott " saying...
This agents are a joke! ...
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1 Star Review
By : 'Sandro'
Services : Letting( As a Tenant )
Rent PCM : £985
Would you recommend ? : No
Postcode : IG10
20 Jan 2017
People found this helpful10
This agents are a joke! Constantly failed to address the issues in our rented flat, avoided our requests and questions, mould and damp never dealt with properly for over 5 years now, they employ the cheapest builders around and it shows, pictures available on request! The property is not insulated, ... Read Full Review
Comments on Agent Fees
They take your money, promptly. They are hard to contact, take long time to reply, switching people around so you always deal with someone new that needs to be told everything over and over again until you give up.
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Sandro said about Freshwater Property Management
Services : Letting( As a Tenant )Date: 20th Jan 2017
This agents are a joke! Constantly failed to address the issues in our rented flat, avoided our requests and questions, mould and damp never dealt with properly for over 5 years now, they employ the cheapest builders around and it shows, pictures available on request! The property is not insulated, mould and damp in every room, we have a 9yo girl that cannot use her bedroom during the winter months because water runs down the walls! We always paid on time and full price, even though we are not using the full property because of health and safety hazard. And what happens? They have their lawyers contact us giving notice of eviction because WORDS HURT! Yes, Maureen Arthur and Jemma Berry got offended by words. Criticism is not accepted. Making homeless a 9yo girl, midway through the school year, on the other hand, is totally acceptable. This, ladies and gentlemen, is the society we live in, where a child''s life is worth less than a week's salary. I called them monsters, and that is what they really are. Their solicitors' harassment and lack of initiative is bordering on the ridiculous. If we had the money to go and live somewhere else, we'd have done it ages ago but we are struggling to make a honest living and to Freshwater people, to Mrs Arthur and Mrs Berry, a criticism and a remark are well worth a child's existence. Britain, 2017.
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Terrible in every aspect. ...
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1 Star Review
By : 'Angry'
Services : Letting( As a Tenant )
Rent PCM : £1000
Would you recommend ? : No
Postcode : IG10
5 Jun 2015
People found this helpful10
Terrible in every aspect. Tried to contact them and had to wait 3 weeks for a reply, no out of office message, nothing. They deal with the cheapest contractors/cowboys they can get hold of. Sent contractors from CITYVIEW MANAGEMENT without appointment or any contact, entered our property WITHOUT... Read Full Review
What agent could do to change your mind?
Very little really. Incompetent, irresponsible, nasty people.
Comments (0)Terrible in every aspect. Tried to contact them and had to wait 3 weeks for a reply, no out of office message, nothing. They deal with the cheapest contractors/cowboys they can get hold of.
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Angry Tenant said about Freshwater Property Management
Services : Letting( As a Tenant )Date: 4th Jun 2015
Terrible in every aspect. Tried to contact them and had to wait 3 weeks for a reply, no out of office message, nothing. They deal with the cheapest contractors/cowboys they can get hold of.
Sent contractors from CITYVIEW MANAGEMENT without appointment or any contact, entered our property WITHOUT CONSENT and WITHOUT US being present. Totally illegal. Cowboys, plain and simple.
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I totally agree with all the ...
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1 Star Review
By : 'hof100'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : NW4
30 May 2013
People found this helpful19
I totally agree with all the comments on here. For years leaseholders at Burnham Court, Brent Street, Hendon were ripped off by Freshwater and got zero maintenance in return. As a result, someone fell through our fire escape stairs and was quite seriously injured. Freshwater then tried to charge ... Read Full Review
Comments (3)I totally agree with all the comments on here. For years leaseholders at Burnham Court, Brent Street, Hendon were ripped off by Freshwater and got zero maintenance in return. As a result, someone fell through our fire escape stairs and was quite seriously injured. Freshwater then tried to charge us an extortionate amount for new fire escapes for teh whole block despite having pocketed our money without maintaining them in the first place. We also had problems with our block boiler breaking down every few weeks with no sense of urgency by Freshwater to get it repaired given it was winter. As a result, they also tried to charge an enormous amount in works charges to replace it.
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hof100 said about Freshwater Property Management
Services : Letting( As a Owner )Date: 30th May 2013
I totally agree with all the comments on here. For years leaseholders at Burnham Court, Brent Street, Hendon were ripped off by Freshwater and got zero maintenance in return. As a result, someone fell through our fire escape stairs and was quite seriously injured. Freshwater then tried to charge us an extortionate amount for new fire escapes for teh whole block despite having pocketed our money without maintaining them in the first place. We also had problems with our block boiler breaking down every few weeks with no sense of urgency by Freshwater to get it repaired given it was winter. As a result, they also tried to charge an enormous amount in works charges to replace it.
The block therefore got together to try to take over the right to manage (you need at least half the flat owners to do this). We managed to take over in the end but they fought us all the way and we ended up at tribunal two or three times at least. The works mentioned above are about to take place at roughly 1/3 to a 1/2 less than Freshwater attempted to charge us.
Freshwater remain the Freeholders but we are now free of their extortionate service and works charges. However, they have essentially pocketed our moneys for many many years and we are now left with a dilapidated building which will cost us even more to bring back to any kind of normal state of repair.
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By : Si
29 Apr 2014Interesting, thinking of buy to let in the block. The Freshwater thing completely puts me off. I was told by an agent that Freshwater still manage the block (in addition to owning the freehold) is...
We were shown the house by an ...
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1 Star Review
By : 'sanmon999'
Services : Letting( As a Tenant )
Would you recommend ? : No
22 Mar 2012
People found this helpful11
We were shown the house by an agent from Spencers in Woodford Green who didn't even take us to the garden. The house was still undergoing major works but assured it would be ready by moving in day (in 5 days time). When we moved in the carpet was replaced with a cheap, brownish thin one with paint... Read Full Review
What agent could do to change your mind?
they should provide a finished property where you can actually live in, not in a shelter fixed by cheap, dubious and amateur contractors whose only aim is to finish quickly using the cheapest materials around. totally painful!
Comments (8)Was this helpful?:
sanmon999 said about Freshwater Property Management
Services : Letting( As a Tenant )Date: 22nd Mar 2012
We were shown the house by an agent from Spencers in Woodford Green who didn't even take us to the garden. The house was still undergoing major works but assured it would be ready by moving in day (in 5 days time). When we moved in the carpet was replaced with a cheap, brownish thin one with paint drippings all over, leaving a gap between floors and walls of about 2cm, which means chilly drafts in winter and creepy crawlies in summer, in places you could actually see outside!!! One of the bedroom has rising damp throughout the winter forcing us (3 of us!) to sleep in only one bedroom! Of course Freshwater was notified but with the excuse that the person managing the house retired, all was forgotten! We asked to replace the bathroom taps that don't work, after 10 months we are still waiting! In the garden (if we may call it so) the sewage wall will overflow with heavy rain and all the lovely stuff spreads onto the lawn! Lovely! The wallpaper looks like is being applied by an 8 year old and painted by nursery children. We were told the house was previously occupied by an old couple living there (and renting!!!!) for 60 years! When we asked the neighbours they told us that the previous tenant was at house arrests, social assistants visiting during the day, drug dealers at night, found also a BULLET under the carpet!!!! The house previously was used as an office, that explain the poor kitchen appliances and furniture! And the flooring in the kitchen is a major hazard, with holes where we stumble all the time! Definitely not suitable for young children. Definitely not suitable for ANYONE! Totally unsafe property run by totally uninterested people! AVOID LIKE THE PLAGUE!!!!
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By : sanmon999
27 Mar 2012The new person (a girl in her 20s) responsible for the house paid us a visit, we presented a list of things to do, she accused us to be PICKY, took the list, left without saying goodbye or if she...
Our block was managed by ...
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1 Star Review
By : 'WornoutLeaseholder'
Services : Property Management
Would you recommend ? : No
23 Feb 2012
People found this helpful24
Our block was managed by Freshwater from the 1960s onwards. The block was left in an awful state of disrepair until around 2001 (just after I bought my flat) and they started to do remedial works for which they overspecified, overcharged, wangled contracts with their usual list of 3 preferred... Read Full Review
Comments (2)Our block was managed by Freshwater from the 1960s onwards. The block was left in an awful state of disrepair until around 2001 (just after I bought my flat) and they started to do remedial works for which they overspecified, overcharged, wangled contracts with their usual list of 3 preferred suppliers, and generally drove us mad.
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WornoutLeaseholder said about Freshwater Property Management
Services : Property Management( )Date: 23rd Feb 2012
Our block was managed by Freshwater from the 1960s onwards. The block was left in an awful state of disrepair until around 2001 (just after I bought my flat) and they started to do remedial works for which they overspecified, overcharged, wangled contracts with their usual list of 3 preferred suppliers, and generally drove us mad.
I extended my lease in 2005 and they were very aggressive, forcing me to nearly go to the LVT to get them to admit to anything like a reasonable price, when most landlords would have made a reasonable settlement.
We have just taken over the management and they were highly obstructive with providing necessary information for the transfer. Have nothing, nothing, nothing to do with them.
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By : alphy
26 Jul 2012why don't we all get together nationwide and find a solution for this ,especially this management company needs to be completely banned .I am just like you ,we all are fighting the case...
This is the worst company! ...
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1 Star Review
By : 'Katy'
Services : Sales( As a Buyer )
Would you recommend ? : No
21 Jan 2012
People found this helpful12
This is the worst company! Please check the freeholder before you buy a property! They are so rude, wont do anything if you have a problem! Cant wait to sell my flat and buy a new one, but not with them! Hate them sooooooooo... Read Full Review
Comments (0)This is the worst company! Please check the freeholder before you buy a property! They are so rude, wont do anything if you have a problem!
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Katy said about Freshwater Property Management
Services : Sales( As a Buyer )Date: 21st Jan 2012
This is the worst company! Please check the freeholder before you buy a property! They are so rude, wont do anything if you have a problem!
Cant wait to sell my flat and buy a new one, but not with them!
Hate them sooooooooo much!
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Freshwater consistently ...
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1 Star Review
By : 'PEB'
Services : Property Management
Would you recommend ? : No
2 Oct 2011
People found this helpful14
Freshwater consistently invoice for non existent services. They say work is done when it is not. They charge extortionate prices for work that is carried out. They never respond to letters/ phone calls / emails. It is impossible to resolve queries, dispute charges or discuss bad workmanship with... Read Full Review
Comments (10)Freshwater consistently invoice for non existent services. They say work is done when it is not. They charge extortionate prices for work that is carried out. They never respond to letters/ phone calls / emails.
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PEB said about Freshwater Property Management
Services : Property Management( )Date: 2nd Oct 2011
Freshwater consistently invoice for non existent services. They say work is done when it is not. They charge extortionate prices for work that is carried out. They never respond to letters/ phone calls / emails.
It is impossible to resolve queries, dispute charges or discuss bad workmanship with them as they just ignore you.
Most people unfortunate enough to own a leasehold property with Freshwater have been ripped off for years.
A group of us are currently trying to generate media interest, as to thoroughly investigate this dubious company. I advise anyone in dispute with them to put everything in writing and keep it, as their day in the media spotlight will surely come!
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By : Gal01
9 Jan 2012Hi, Can you please get intouch with us. We are facing similar problems and are collecting evidence from everyone. What is the best way to get contact eachother. This will work well for all of us....
Does this mean they may go ...
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1 Star Review
By : 'concerned'
Services : Property Management
Would you recommend ? : No
16 Aug 2011
People found this helpful4
Does this mean they may go... Read Full Review
Comments (0)Does this mean they may go bust?
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concerned said about Freshwater Property Management
Services : Property Management( )Date: 16th Aug 2011
Does this mean they may go bust?
http://www.companycheck.co.uk/company/00891786
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I have a long lease where ...
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1 Star Review
By : 'Veronica'
Services : Property Management
Would you recommend ? : No
12 Jul 2011
People found this helpful9
I have a long lease where they are freeholders. Over the years some works were carried out to the block, which were usually very badly executed and some even appeared completely unnecessary. However, the block fell into disrepair and eventually major works were carried out, which no-one disputed... Read Full Review
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Veronica said about Freshwater Property Management
Services : Property Management( )Date: 12th Jul 2011
I have a long lease where they are freeholders. Over the years some works were carried out to the block, which were usually very badly executed and some even appeared completely unnecessary. However, the block fell into disrepair and eventually major works were carried out, which no-one disputed were required but the quality of the work was terrible. We did not pay the service charges and so they took us to the LVT. We had very little funds to defend ourselves properly whereas they got the best surveyors and lawyers money could buy and they knew every trick in the book, serving late documents, etc. Consequently, we gained very little at the LVT, and we were very disappointed in their surprising decision, especially given the quality of the works carried out. 'Ditchwater' were given the choice to put some works right or give us a reduction. They choose the small reduction leaving the works still to be put right, i.e. the cheaper option. We feel that we have been 'cheated' through legal tricks and our rights ignored. Anyone who wishing to view the works are welcome. The costs of the work were over £30,000 per flat (18 flats)!
The UK's Largest Customer Review Website for the Property Industry
By : Unamused
5 Oct 2011I have a friend who is currently locked in a court battle with this dispicable company. The "work" they carried out on his block of flats in Eastbourne is not even up to the standard of...
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